Frequently Asked Questions

If your question is not answered below please feel free to contact us or email us directly. Alternatively take a look at our other faq pages: Logo FAQs, Web FAQs, Print Design FAQs

Q. How do I submit my project for design?
Q. When and how will I receive my design concepts?
Q. How long does the design process take?
Q. How will I receive my final design?
Q. What if I delete the email and lose my files?
Q. I am an international customer, can I still order a design project?
Q. What payment methods do you accept?
Q. Do the prices include print?
Q. I can't find what i'm looking for on the website, can I get a quote?
Q. Why do I have to pay before I receive my concepts?
Q. I need to order more than one design project, do you offer discount?

 

Q: How do I submit my project for design?
A: There are two ways to submit a project to be designed by design2go designers. 1) Choose the package which best suits your needs from our logo design, graphic design or web design pages. Make your way through our ordering and payment process. Once payment confirmation has been received we will send you a design brief questionnaire to enable us to begin the design process. 2) If you require design work which isn't listed on our website, simply submit a quote request form to us with your requirements, and we will send you a quote and an option to make payment. Follow the payment instructions and we will then clarify any briefing details and begin your design.
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Q: When and how will I receive my design concepts?
A: The delivery times for initial design concepts will vary depending on the complexity of the design project. We usually work on a 4 working day turn-around time for concepts, however there may be some projects that require a 5-7 working days, you will find the turn-around time for concepts listed under the package description of each of our online design packages. Please note that although we strive to ensure that all projects meet their deadline, sometimes if we are exceptionally busy, we may require an extra 24 hours to provide your concepts and revisions. If this is the case, you will be informed.

Your design concepts will be delivered to you for review via email. This email will have your concepts attached as either a pdf file (acrobat reader) format or as a gif file format.
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Q: How long does the design process take?
A: Depending on your particular design project, the time-scale for the design process will vary. For most of our packages, it will take 4 working days for the initial concepts to be created and a further 24-48 hours for each revision stage. Smaller projects should take upto 1 week and larger projects may take upto 2 weeks. Large website projects may take upto 4 weeks for final completion of the project.
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Q: How will I receive my final design?
A: Your final files will be delivered via email, or if they are particularly large files they will be placed on the website, where you will be enabling you to download them.
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Q: What if I delete the email and lose my files?
A: If within 6 months of purchasing your design project you lose your files or need a replacement, we will be happy send you your design files to you again via email. After 6 months all design files are taken off our system and placed in an archive. If at this point if you require a copy of your design files we will resend all your files again for a small fee of £3.
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Q: I am an international customer, can I still order a design project?
A: Certainly, we have already created a large amount of design work for many international clients, and continue to work with many of them. As we work solely via the internet there will be no loss in the service we provide.
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Q: What payment methods do you accept?
A: We accept all major credit cards and debit cards via PayPal. Payments are made safely and securely and we do not store or have access to your credit card details. If you wish to pay via cheque (uk only) please email us directly.
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Q: Do the prices include print?
A: No, none of the prices show on this website include the cost of printed materials. All prices shown on this website are for the design only. However, once a project has been finalised we would be happy to give you help and guidance.
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Q: I can't find what i'm looking for on the website, can I get a quote?
A: Absolutely, you can use our quote request form via our website or contact us directly with your details and requirements.
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Q: Why do I have to pay before I receive my concepts?
A: In order to maintain our low prices and to guarantee your commitment to the design project we do ask for payment before the start of the project. The way that we price our packages is such that when you are purchasing a complete design package, you are essentially paying for the designers time in creating your concepts only. Any additional services included in your package such as revision stages, are included as a free service by us. This guarantees that we can keep our prices low, and in doing this ensure that you can get the best possible service.
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Q: I need to order more than one design project, do you offer discount?
A: We can offer a 10% discount on multiple purchases, simply add your packages to the shopping cart and a 10% discount will automatically be deducted. If you would like a quote for your projects contact the studio for further details or use our quote form to request a quote.
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