Take a look at our frequently asked questions, if you still have any questions feel free to contact the studio or alternatively use the contact form to the right.
Why do I have to pay before I receive my concepts?
How do I submit my project for design?
When will I receive my design concepts?
How will I receive my design concepts?
How long does the design process take?
How will I receive my final design?
What if I delete the email and lose my files?
I am an international customer, can I still order a design project?
What payment methods do you accept?
What are concepts?
What are revision stages?
Why do you not offer unlimited revisions?
Do you design illustrative logos?
How long will it take till I can use my new logo?
What file formats will my logo be supplied in?
My logo will be put on vans, signs and billboards will my logo accommodate that?
Does your service include copywriting?
Do the prices include print?
I need to order more than one design project, do you offer discount?
Q: Why do I have to pay before I receive my concepts?
A: In order to maintain our low prices and to guarantee your commitment to the design project we do ask for payment before the start of the project. The way that we price our packages is such that when you are purchasing a complete design package, you are essentially paying for the designers time in creating your concepts only. Any additional services included in your package such as revision stages, are included as a free service by us. This guarantees that we can keep our prices low, and in doing this ensure that you can get the best possible service.
Q: How do I submit my project for design?
A: There are two ways to submit a project to be designed by design2go designers. 1) Choose the package which best suits your needs from our logo design, graphic design or web design pages. Make your way through our ordering and payment process. Once payment confirmation has been received we will send you a design brief questionnaire to enable us to begin the design process. 2) If you require design work which isn't listed on our website, simply submit a quote request form to us with your requirements, and we will send you a quote and an option to make payment. Follow the payment instructions and we will then clarify any briefing details and begin your design. ^Top
Q: When will I receive my design concepts?
A: The delivery times for initial design concepts will vary depending on the complexity of the design project. We usually work on a 4 working day turn-around time for concepts, however there may be some projects that require a 5-7 working days, you will find the turn-around time for concepts listed under the package description of each of our online design packages. Please note that although we strive to ensure that all projects meet their deadline, sometimes if we are exceptionally busy, we may require an extra 24 hours to provide your concepts and revisions. If this is the case, you will be informed. ^Top
Q: How will I receive my design concepts?
A: Your design concepts will be delivered to you for review via email. This email will have your concepts attached as either a pdf file (acrobat reader) format or as a gif file format. ^Top
Q: How long does the design process take?
A: Depending on your particular design project, the time-scale for the design process will vary. For most of our packages, it will take 4 working days for the initial concepts to be created and a further 24-48 hours for each revision stage. Smaller projects should take upto 1 week and larger projects may take upto 2 weeks. Large website projects may take upto 4 weeks for final completion of the project. ^Top
Q: How will I receive my final design?
A: Your final files will be delivered via email, or if they are particularly large files they will be placed on the website, where you will be enabling you to download them. ^Top
Q: What if I delete the email and lose my files?
A: If within 6 months of purchasing your design project you lose your files or need a replacement, we will be happy send you your design files to you again via email. After 6 months all design files are taken off our system and placed in an archive. If at this point if you require a copy of your design files we will resend all your files again for a small fee of £3. ^Top
Q: I am an international customer, can I still order a design project?
A: Certainly, we have already created a large amount of design work for many international clients, and continue to work with many of them. As we work solely via the internet there will be no loss in the service we provide. ^Top
Q: What payment methods do you accept?
A: We accept all major credit cards and debit cards via PayPal. Payments are made safely and securely and we do not store or have access to your credit card details. If you wish to pay via cheque (uk only) please email us directly. ^Top
Q: What are concepts?
A: When the design process begins, we will create a specified number of design concepts for you. Concepts are created through a process of brainstorming and sketches and are the basis for your final design. Once you receive your concepts you will then be able to choose your favorite and we can revise (if necessary) into a final design. ^Top
Q: What are revision stages?
A: Revision stages are the amount of times you can make any changes to your chosen design concept. An example could be to request changes to the composition in the first round, then submit a request to change colours and/or fonts and copy changes in your second round. ^Top
Q: Why do you not offer unlimited revisions?
A: Quite simply because we feel that unlimited revision are completely unnecessary. 'Unlimited revisions' is basically a sales gimmick, when actually if you have good concepts to start with, a client will usually only ever need 1-3 revision stages. For larger projects such as web design there will obviously be a need for extra stages, and we believe that we provide ample opportunity for changes and that you will be completely satisfied at the end of your project. ^Top
Q: Do you design illustrative logos?
A: Yes, we can certainly design you an illustrative logo design, however, our basic and enhanced logo package only include basic illustrations. If you are unsure, please contact us at the studio and we will be happy to point you in the right direction. ^Top
Q: How long will it take till I can use my new logo?
A: Depending on the logo design package you have chosen, the complete logo design process should take between 4-7 days. So buy today and you could be using your brand new logo next week. ^Top
Q: What file formats will my logo be supplied in?
A: Once your logo design has been finalised we supply your logo in a variety of file types. Again, depending on the package you have chosen we will provide: Freehand/Illustrator file, Eps, Tif, Pdf, Gif, Jpeg, PNG. Our logo design files will be fully optimised for the web and 4 colour print. ^Top
Q: My logo will be put on vans, signs and billboards will my logo accommodate that?
A: Absolutely, all our files are designed in a vector format, and (excluding the basic logo design package) will be saved as a vector file format. A vector file can be increased in size without losing quality. ^Top
Q: Does your service include copywriting?
A: Our service does not automatically include any copywriting services, however if copywriting is required we can provide this service for a further fee. Please contact the studio for further details on our copywriting and proof-reading services. ^Top
Q: Do the prices include print?
A: No, none of the prices show on this website include the cost of printed materials. All prices shown on this website are for the design only. However, once a project has been finalised we would be happy to give you help and guidance. ^Top
Q: I need to order more than one design project, do you offer discount?
A: We can offer a 10% discount on multiple purchases, simply add your packages to the shopping cart and a 10% discount will automatically be deducted. If you would like a quote for your projects contact the studio for further details or use our quote form to request a quote. ^Top